Hire Writer Over the years Nordstrom has created individual departments that focus on the individual lifestyles of the customers. The company nor only provides its customers with a wardrobe, but also a countless line of accessories, cosmetics, and fragrance. Over the past few years, the company has added new brands to its product line to satisfy its customer needs.
Customer service is basically the way employees interact with customers. Good customer service to me is greeting me with a smile when I enter the store, ask is there anything that I need assistance with, upon checking out ask if I found everything ok and welcome me Nordstrom case analysis to shop in that store again.
I hate going into stores where the sells representatives do not acknowledge customers when entering the store. I also feel it is rude for employees to hold personal conversations with other employees in front of customers.
Personal telephone conversations are not good characteristics for good customer service. I think every company that works with the public should require their employees to take customer service classes as a prerequisite before starting on the job.
The customer service field can be challenging at times, especially when dealing with irate customers. Employees must always remember to maintain the customer is always right mentality.
My suggestion for the company is to keep doing whatever it is they are doing. Build personal relationships with loyal customers. This will help you be able to assist the customer with their shopping needs and you would be able to make recommendations to them on new merchandise.
Nordstrom already provides a friendly, comforting environment which will automatically draw the customer back into the store. It is important for the customer to know that the focus is on them. It is suggested that Nordstrom can increase brand loyalty lowering the point and spending requirements for tier loyalty program.
Answer 1: In the s, Nordstrom had six co-presidents who were six cousins belonging to the family’s fourth generation. All six cousins took decisions jointly on major issues concerning the business. Nordstrom dealt with sluggish financial development in Canada and intense competitors from other high-end sellers. Although Canada was an appealing possible market, increased competitors and an altering financial environment provided brand-new obstacles to the merchant’s worldwide expansion strategy. Nordstrom’s salespeople were the envy of the industry in terms of quality and productivity. Company Perception and Organizational Justice Employee Work Environment.
Loyalty customers are given early access to sales, free tailoring and other discounts. Their tier program encourages customers to remain loyal by encouraging them to spend more in order to gain further benefits. Customer Service is Changing, and So is Nordstrom.
Every retail business will eventually face risk in the industry. One of the greatest risk Nordstrom may face is economic slowdown.
The economic depression has caused a decline in consumers spending habits. Job layoffs are causing consumers to cut back on spending and several retail companies are noticing the cutback with their decline in sales.
The rise in gas prices and energy cost are affecting household disposable income. Job cutbacks may cause consumers to go into debt with credit cards.View Essay - Nordstorm Case Analysis from MBA MBA at Saint Leo University. Running head: Nordstrom Case Study Analysis 1 Customer Service at Nordstrom: A Way to %(5).
Nordstrom Case Study. Topics: Motivation, Case Analysis 7 Hamilton County Department of Education Answers Case Analysis 8 North Carolina State University Questions 1. Identify what the business objective is. 2. Identify how predictive analytics was used to solve the business problem.
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The Nordstrom Way. ESSAY SAMPLE ON Nordstorm Case Study TOPICS SPECIFICALLY FOR YOU Order now Nordstrom has been acknowledged on numerous occasions about their exceptional customer service.
Shop the selection of stylish phone cases at Nordstrom Rack. Find phone chargers up to 70% off and get free shipping on orders over $ Aside from the fashion retail business, Nordstrom, Inc. also manages its own credit card business segment which stands out in the retail industry today mainly because over the last decade most department store chains have sold off their credit card portfolios to larger bank institutions.